general terms of service

Pretty Pretty Events Company, LLC (Pretty Pretty) is the luxury picnic powerhouse that it is because part of our mission is a remarkable client experience. That said, we cannot control many of the variables that make a luxurious pop-up picnic so incredible. Please keep this in mind when booking. You as the Client (the person booking a Pretty Pretty service) assume all inherent risk and responsibility for yourself and your guests upon booking. Please share all information and policies with your guests before arrival to ensure safety, clarity, and the best experience possible. Pretty Pretty is not responsible for any loss, be it physical, personal, monetary or otherwise.

By scheduling any event with Pretty Pretty you agree to General Terms of Service, Scheduling Policy, Cancellation Policy, Inclement Weather Policy, Guest Count Policy, as well as the Decor and Damages Policy.

These terms are subject to change at any time, without notice.

ACCESSIBILITY

The locations are generally deemed safe at time of booking but they each have their own risk and accessibility issues. Please keep in mind that beaches and parks are public spaces and we have no control over terrain, public use, weather, etc.

Before booking, please notate if you require a specific type of equipment or location amenities so that we can coordinate possibilities with Honolulu Parks and Recreation. Be advised that many locations have rough, hard to access terrain including steep inclines, stairs, grass, uneven pathways, sand, rocks and other barriers. Locations are often changing due to natural processes such as wind, rain, wildlife, or oceanic activity. For this reason, Pretty Pretty cannot guarantee access.

FOOD

Be sure to let us know of any food sensitivities before booking. We do our best to limit cross-contamination with potential allergens. Our kitchen may have handled foods or food products containing gluten, dairy, beef, pork, turkey, chicken, nuts (peanuts, tree nuts, coconut) and soy.

Feel free to bring any extra food or beverage you desire!

Pretty Pretty does not supply or serve any alcoholic beverages as we follow ordinances for every location utilized.

SANITATION

All items used in your picnic will be washed and sanitized before use. If you would prefer one-time use dish ware, please let us know before booking so that we can accommodate this.

PARTNERSHIPS & VENDOR USE

Pretty Pretty Events Company, LLC is not responsible for any issues with outsourced services or third party suppliers that are recommended through our website or utilized as a vendor.

cancellation policy

Should you decide to cancel your picnic for any reason, please email support@prettyprettyevents.co to let us know. Please note, deposits are non-refundable. We use your initial deposit to purchase supplies for your decorations and hold your date especially for you. However, we are happy to transfer your deposit to another available date if you would like to reschedule.

Cancellations made by Pretty Pretty will be fully refunded.

scheduling policy

The only way to confirm your picnic date and time is with your non-refundable deposit. Once payment is received your confirmation and next steps will be sent to you via email. Remaining payments are always due 48-hours before your event. Your picnic will not be setup if this payment is not remitted beforehand.

Change of venue and/or picnic date will be based upon availability. Your non-refundable deposit does transfer in the event of a scheduling change.

inclement weather policy

Acts of God are out of our control and the weather can sometimes be unpredictable on all parts the island. Pretty Pretty remains as flexible as possible in offering you alternatives. If the forecast within 4 hours of your picnic includes any sort of storm (wind, rain, etc.) you may either move your picnic indoors or re-schedule for a different available date.

If temperatures within 4 hours of your picnic are forecasted to be 90°F or higher, you will also be offered the option of moving your picnic indoors or re-scheduling for a different available date.

guest count policy

The guest count must reflect the maximum amount of guests expected at your event before placing your down payment. The amount of guests can be lowered but not raised after your non-refundable deposit is sent. The guest count can be lowered up to one week prior to the event before your final payment is made.

Bookings with custom themes must have the final number of guests set before placing your non-refundable.

decor and damage policy

All items (including furniture, dishes, and decor) used during the picnic are property of Pretty Pretty Events Company, LLC and are to be returned in the same condition as given for your use. Please only use them in the manner that they are intended.

Any lost, stolen or damaged equipment will be charged accordingly and may result in professional cleaning and/or replacement charges after your event.